Returns & Exchanges
First Order Get Extra 8% Off, Code: W8

Returns & Exchanges

    1. Email to customer service: [email protected] including: 
      *order number, the problem you want to solve, better with the picture of the issue
      *a photo of the barcode on the plastic bag
    2. Get authorization from Customer Service
    3. Get coupon or refund
      *Tracking number is required to complete the return. It will facilitate us to track your return status and process your return. 
    4. Take your refund/exchange when the package is received.
  • Return & Exchange conditions

    • Orders can be canceled and refunded after placing the order within 24 hours with no limited terms. Orders after 24 hours, please contact [email protected] to check the order status first.
    • Easy to initiate a refund or exchange in 30 days after delivery.
    • Items can be returned or exchanged generally for any reason, quality or size problems, or other reasons accepted by our customer service.
    • Exchange: Items must be returned unwashed and undamaged.
    • Clearance items cannot be refunded or exchanged (except for damaged or wrong items).
    • If customer service offers a coupon to compensate for your first order, the next order with this coupon applied on will not be returnable or exchangeable, only the part of the payment that's exceeding the coupon value can be refundable.
    • As usual, refunds will be reimbursed back to your original account -- credit card or PayPal. PayPal refunds will be transferred immediately. Credit cards may take a longer time to arrive.
    • In case you have any query, please do not hesitate to get in touch with our customer service at [email protected]
    • Please contact us via [email protected] first to Confirm Return Address
    • Refund Processing time: A refund will be arranged within a week From we receive the package.
    • Default Warehouse Address: B310, No. 217-223, Jude Road, Datang Town, Haizhu District, Guangzhou City, Guangdong Province, China. We are preparing a local warehouse, if you need to return the items, you can contact us at [email protected] first, which may help you save time in the entire process.
    • Acceptable logistics: In principle, we can accept any logistics that can be delivered. It should be noted that the start date of the return process is based on the time we receive the package.

    • Return Fee: Customers will only be charged once at most for shipping costs (this includes returns), no extra fees will be charged to consumers